Troubleshooting Guide
App won't load or shows errors
Solution:
- Clear your browser cache
- Disable ad blockers temporarily
- Try a different browser
- Reconnect your store in Settings
Can't create charges or checkout links
Solution:
- Check that your Shopify store is connected (Settings page)
- Verify your access token is valid
- Reconnect your store if needed
- Ensure you have the required Shopify permissions
Members not syncing from Shopify
Solution:
- Check webhook status in Shopify admin
- Manually import members using "Import from Shopify" button
- Verify webhook endpoints are accessible
Session token errors
Solution:
- Refresh the page
- Clear browser cookies for the app
- Reinstall the app if problem persists