Frequently Asked Questions

Click "Get Started" on the homepage, fill in your details, and create an account. Your account will be reviewed by an admin before activation.

After signup, your account is pending admin approval. Once approved, you'll receive an email notification. Then you can subscribe ($49.99/month) and complete Stripe onboarding to start earning.

Usually within 24-48 hours. You'll receive an email once your account is reviewed.

The platform costs $49.99/month. This gives you access to charge unlimited clients and process unlimited payments.

We charge 2.5% on each transaction you process through your clients. For example, if your client pays $100, you receive $97.50 and we keep $2.50.

Yes, Stripe charges their standard processing fees (2.9% + $0.30 per transaction). These are separate from our platform fee and are deducted by Stripe.

Yes, you can cancel anytime from your dashboard. Your access continues until the end of your current billing period.

Stripe onboarding connects your bank account so you can receive payouts from your clients. It's required by Stripe to verify your identity and comply with financial regulations.

Stripe holds funds for 2-7 days after a client pays. Then payouts are sent to your bank based on your payout schedule (daily, weekly, or monthly). Check your Earnings page for exact dates.

Login to your Stripe Dashboard and go to Settings → Payouts to change your payout schedule.

You'll receive an email from Stripe. Respond with evidence through your Stripe Dashboard. Excessive disputes can result in account suspension.

Go to Dashboard → Memberships to create your service tiers. Then go to "Charge Client" to collect their info and generate a payment link.

Yes! When creating a membership, you can choose "One-Time Payment" or "Monthly Subscription". You decide based on your business model.

Go to Dashboard → My Clients to see all clients, their payment status, next billing dates, and manage subscriptions.

Yes, go to My Clients → Select client → View payment history → Click "Refund". Refunds are processed through Stripe and take 5-10 business days.

Click "Forgot password?" on the login page, enter your email, and you'll receive a reset link. The link expires in 1 hour.

Currently, email addresses cannot be changed for security reasons. Contact support if you need to update your email.

Go to Dashboard → Settings → Danger Zone → Delete Account. You'll need to confirm by entering your email. This action is permanent and cannot be undone.

Yes! We use HTTPS encryption, secure password hashing (bcrypt), and Stripe's PCI-compliant payment processing. We never store your full credit card details.

Contact us via the contact form or email support@loyalchamp.com with a description of the issue and any error messages you see.

Currently we offer email support only. We typically respond within 24 hours.

Yes! Email us and we'll guide you through the setup process including Stripe onboarding and creating your first membership.