Refund Policy

Last updated: December 18, 2025

1. Platform Subscription Refunds

Our platform subscription is billed monthly at $49.99/month.

Refund Eligibility:

  • First 7 days: Full refund if you have not processed any client payments
  • After 7 days: No refunds for partial months
  • Unused time: We do not prorate refunds for canceled subscriptions
  • Technical issues: Refunds considered on case-by-case basis

How to Request:

  • Email: support@loyalchamp.com
  • Include: Your account email and reason for refund
  • Response time: Within 2-3 business days

2. Cancellation Policy

You may cancel your subscription at any time:

  • Go to your dashboard → Billing
  • Click "Cancel Subscription"
  • Access continues until the end of your billing period
  • No charges after cancellation
  • You can reactivate anytime

3. Client Payment Refunds

Refunds for payments you collect from YOUR clients are YOUR responsibility:

Your Responsibility:

  • You set your own refund policy for clients
  • You handle client refund requests
  • You process refunds through your Stripe Connect account
  • LoyalChamp is not involved in client refunds

How to Refund Clients:

  • Go to My Clients → Select client
  • View payment history
  • Click "Refund" on the payment
  • Refunds process through Stripe (5-10 business days)

4. Failed Payment Recovery

If your subscription payment fails:

  • Your account is marked "Past Due"
  • Stripe will retry payment 3 times over 7 days
  • Update your payment method to avoid suspension
  • If payment fails after retries, subscription is canceled

5. Disputes and Chargebacks

Platform Subscription Disputes:

If you dispute a charge for your platform subscription:

  • Contact us first to resolve the issue
  • Chargebacks result in immediate account suspension
  • You may be charged a $15 dispute fee

Client Payment Disputes:

If YOUR client disputes a payment:

  • You are responsible for responding to Stripe
  • Provide evidence through your Stripe dashboard
  • Excessive disputes may result in Stripe account suspension
  • LoyalChamp is not responsible for your client disputes

6. Non-Refundable Items

The following are NOT refundable:

  • Subscription fees after 7 days
  • Partial month subscriptions
  • Stripe processing fees (paid to Stripe, not us)
  • Time spent using the platform
  • Data or client relationships built on platform

7. Refund Processing Time

If a refund is approved:

  • Stripe processing: 5-10 business days
  • Bank posting: Additional 2-5 business days
  • Total time: Up to 15 business days
  • Refunds issued to original payment method

8. Exceptional Circumstances

We may issue refunds outside this policy for:

  • Extended platform downtime (>24 hours)
  • Billing errors on our part
  • Unauthorized charges
  • Other exceptional situations (case-by-case)

9. Contact for Refunds

To request a refund or ask questions:

Email: support@loyalchamp.com
Subject: Refund Request - [Your Email]
Include: Account email, charge date, reason

We aim to respond within 2-3 business days.

10. Changes to This Policy

We reserve the right to update this Refund Policy. Changes will be posted on this page with an updated "Last updated" date.